Cat Customer Value Agreements (CVAs) are tailored ownership plans designed to meet your business needs, extend equipment life, and maximize your return on investment. No matter your industry or Cat® equipment, a CVA helps ensure your machines stay in peak condition—leading to higher productivity and lower operating costs. That’s the value of a CVA.
What’s Included in a CVA?
While the specific details of a CVA vary by equipment type and industry, every agreement delivers value across four core areas:
- Hassle-Free Ownership: A CVA simplifies ownership with expert dealer support, streamlined parts access, and flexible payment options tailored to your business.
- Hassle-Free Maintenance: Genuine Cat Parts are delivered where and when you need them, making routine maintenance easy. You can choose from flexible service options that match your operational needs.
- Expert Dealer Support: Each CVA provides access to dealer expertise, including diagnostics, troubleshooting, and repairs using Genuine Cat Parts. If needed, trained Cat technicians are available to assist.
- Peace of Mind with Equipment Health Management: Stay connected to your equipment’s performance with easy-to-use digital tools. CVAs include access to health monitoring systems that let you track key operating metrics anytime, from anywhere.
Customer Value Agreement From MacAllister
No matter what service requirements you may have, MacAllister can tailor a Customer Value Agreement (CVA), to help you better control your specific equipment-operating costs. Ranging from periodic inspections, to our satellite-based Product Link System, to a Total Maintenance and Repair (TM&R) Agreement, a selection of your possible options is show below.
Total Maintenance and Repair Agreement – Management of all maintenance aspects, including performance monitoring, preventive maintenance, general repairs, and component overhauls required to assure optimal equipment performance… all done for a flat monthly or yearly fee.
Preventive Maintenance Programs – Programs to perform scheduled maintenance per manufacturer’s specifications, customized to meet your specific needs.
Inspection Programs – A variety of options to optimize efficiency and save you money in the long run. Beyond simple inspection of tires, engines, and transmissions, other alternatives include:
- A technical diagnostic analysis carefully evaluating your machine’s major systems through testing engine, transmission, electrical system, and cooling/hydraulics systems performance.
- Custom hydraulic service examining fluids, cylinders, pumps, and valves, letting you avoid maintenance lapses.
- Custom Track Service inspections for undercarriage analysis, developed to support lowering owning and operating costs and also to track undercarriage performance.
Fluid Analysis – Scheduled early-warning laboratory sampling to identify build up of abnormal wear particles in oil, fuel, hydraulic fluid, and coolant… letting you stay in control and head off problems before they create system failures.
Product Link On-Board Analysis – A direct telemetry connection between you, your equipment, and MacAllister, for real-time detection and early correction of emerging potential problems. Used in conjunction with Cat’s Equipment Management software, it delivers vital machine information to your computer or phone, helping you manage machine maintenance and support agreements.
Our Services Commitment: Supporting Your Commitment to Customers
You’re dedicated to delivering for your customers—and we’re here to help you do your best work. With the Services Commitment included in your Cat Customer Value Agreement (CVA), you get timely access to the parts and service support you need, including a guaranteed second-day technician response for unplanned repairs.
Scroll down to discover how our Services Commitment helps you stay on track.
What Our Services Commitment Means for You
- Parts Delivered as Promised — Or We Pay: Your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover the cost with Cat Credit for the value of the delayed part, up to $1,000 USD.*
- Fast Technician Support for Unplanned Repairs: When unexpected issues arise, we guarantee a technician will respond by the second business day to help get you back up and running—minimizing downtime and lost productivity.
*Dollar amount and currency may vary by region. Contact your participating Cat dealer for full details.
Why the Services Commitment Makes a Difference
Downtime becomes costly and frustrating when parts or service aren’t readily available. Our Services Commitment makes it simple—with fast parts delivery, reliable technician support, and the backing of a global Cat dealer network.
Watch the video or click below to see how our Services Commitment keeps your operation moving forward.
Get the priority service you expect. Contact us today to learn more.