Customer Service Agreement From MacAllister
No matter what service requirements you may have, MacAllister can tailor a Customer Service Agreement (CSA), to help you better control your specific equipment-operating costs. Ranging from periodic inspections, to our satellite-based Product Link System, to a Total Maintenance and Repair (TM&R) Agreement, a selection of your possible options is show below.
Total Maintenance and Repair Agreement – Management of all maintenance aspects, including performance monitoring, preventive maintenance, general repairs, and component overhauls required to assure optimal equipment performance… all done for a flat monthly or yearly fee.
Preventive Maintenance Programs – Programs to perform scheduled maintenance per manufacturer’s specifications, customized to meet your specific needs.
Inspection Programs – A battery of options to optimize efficiency and save you money in the long run. Beyond simple inspection of tires, engines, and transmissions, other alternatives include:
- A technical diagnostic analysis carefully evaluating your machine’s major systems through testing engine, transmission, electrical system, and cooling/hydraulics systems performance.
- Custom hydraulic service examining fluids, cylinders, pumps, and valves, letting you avoid maintenance lapses.
- Custom Track Service inspections for undercarriage analysis, developed to support lowering owning and operating costs and also to track undercarriage performance.
Fluid Analysis – Scheduled early-warning laboratory sampling to identify build up of abnormal wear particles in oil, fuel, hydraulic fluid, and coolant… letting you stay in control and head off problems before they create system failures.
Product Link On-Board Analysis – A direct telemetry connection between you, your equipment, and MacAllister, for real-time detection and early correction of emerging potential problems. Used in conjunction with CAT’s EquipmentManager software, it delivers vital machine information to your desktop… helping you manage machine maintenance and support agreements.