(317) 545-2151

Cat® Service Information System (SIS 2.0)

If you own a contracting business in Indiana or run a landscaping company in Michigan’s lower peninsula, keeping your Cat® equipment serviced and running shouldn’t slow you down. Yet, finding the right part number or even accessing a repair manual on the job can bring your productivity to a grinding halt.

That’s where Cat SIS 2.0 comes in. The Cat Service Information System and its mobile app companion, SIS2GO, give you dealer-level service information and parts access, right at your fingertips — anytime and anywhere.

As an authorized Cat dealer for Cat equipment, MacAllister Machinery is your primary source for getting, setting up and maximizing the use of Cat SIS 2.0.

Already have an Account? Log In Here

What is SIS 2.0?

Cat SIS 2.0 is the official Caterpillar online platform for accessing genuine parts catalogs and detailed service information for nearly every Cat machine. Paired with the SIS2GO app, that same powerful database now fits in your pocket, giving you instant access on your phone or tablet, whether you’re in the shop or out in the field.

SIS 2.0 is an innovative, cloud-based parts and service information solution that delivers a Next Gen user experience to virtually any device. Paired with a modern, mobile-friendly search and navigation experience, SIS 2.0 empowers new and experienced users to access over 2 million service graphics, 1.5 million parts numbers, and 44,000 parts & service documents.

This innovative, cloud-based system is MacAllister Machinery’s recommended solution for instant access to critical parts and service information. It’s your all-access tool for Cat equipment.

Maximizing Uptime and Efficiency

With SIS 2.0 and the SIS2GO app, you get more than equipment management information — you get practical tools that make a real difference in your daily operations. Here’s how these solutions benefit your business:

  • Reduce diagnostic time: Instantly troubleshoot fault codes and technical issues in the field with easy-to-follow guides.
  • Perform repairs with confidence: Access step-by-step service manuals and the exact specs for your machine’s serial number.
  • Order the right parts, right now: Find the precise part number for your repair and add it to your cart directly in the app for pickup at MacAllister Machinery.
  • Work from anywhere: Download machine information straight to your device, so you’re covered even at remote sites.

Use SIS 2.0 Today

You can access the web-based version by visiting SIS2.Cat.Com online. If you want to download the SIS2GO app on your mobile device, select the corresponding digital app store icon below. If you are experiencing issues and need help gaining access, please contact us at moc.retsillAcaMnull@2SISpleH!

A Closer Look at the SIS2GO App

The SIS2GO app brings the convenience and expertise of MacAllister Machinery directly to your jobsite. With just a few taps, SIS2GO makes it easy to get reliable support fast.

On the app, you can:

  • Browse component breakdowns for your exact Cat machine.
  • Access your machine’s complete Operation and Maintenance Manual (OMM) at no cost.
  • View detailed diagrams and repair instructions with a subscription.
  • Add parts to your cart and place orders directly through MacAllister Machinery.
  • Download the latest information to your device for offline access.
  • Receive alerts when new manuals, updates or order statuses are available.

Download the SIS2GO App Today

google playapp-storemicrosoft-app-store

How to Access Your Machine Information With SIS2GO

Getting started is simple, even if you’ve never used the SIS2GO app before. Just follow these three quick steps to unlock all the information for your specific Cat equipment:

  1. Sign in or create an account: Use your existing Cat credentials or easily set up a new free account in the SIS2GO app.
  2. Add your equipment: Enter your machine’s serial number. The app will download the specific parts lists and OMMs for your equipment.
  3. Choose your information level: Instantly access parts and OMM info at no charge. You can also subscribe to unlock full service manuals and technical guides.

Benefits of SIS 2.0?

SIMPLE: Keep it simple! No more plugins, updates, or configuration to manage. Access all the parts and service information you need from any computer, phone, or tablet.

INTUITIVE: SIS 2.0 has an intuitive interface that is easy to learn. With very little training, users will be up and running quickly and easily.

EFFICIENT: Finding the right information is easier than ever. Spend less time searching and more time on the job site.

Frequently Asked Questions

Still have questions about Cat SIS 2.0 or the SIS2GO app? Here are answers to some of the most common questions we hear from local contractors.

Why do I get a message “SIS 2.0 is not supported by your browser”?
SIS 2.0 works in Chrome or Microsoft Edge browsers, not Internet Explorer.

Why are we switching to SIS 2.0?
SIS Web’s format was outdated and not able to utilize the latest graphics and search engine technology.

How do I find the serial number prefixes by model?
In the “Serial Number/Prefix” box, type in your model and autosuggest can help you identify a product’s Prefix.

How do I view “As Shipped” info for parts?
Entering the complete serial number and selecting the Navigate will give you the Product Configuration that is the As Maintained bill of material (BOM) for the product.

How do I print the parts pages?
Once viewing the desired parts page click on the icon in the upper right corner. A new tab will open displaying the graphic and parts list. Right click on the page and select the print option.

Where is the NPR button?
“NPR” is now viewed on the parts page by clicking on the icon on the far-right side of the parts list.

How do I find the “Filter Search”?
“Filter Search” is gone. SIS 2.0 uses the “Parts” tab. Scroll down to Service Equipment & Supplies, then Filters.

Where do I find the “Hydraulic Cylinder kit info”?
If a seal kit is available, it will be listed at the bottom of the parts list for the cylinder group. You can also type the cylinder group number in the search function to access the correct parts list.

How do I order parts?
Through “Parts.Cat.Com”, accessed via SIS 2.0 cart or this link: Visit Parts.Cat.Com

Where are “My Lists” located?
“Parts Lists” from SIS Web must be manually moved by exporting and importing.

Contact MacAllister Machinery to Power Up with SIS 2.0

When you order through SIS2GO, your parts come straight from MacAllister Machinery, ensuring fast, accurate delivery and expert guidance every step of the way.

Reach out to our team online or email HelpSIS2@MacAllister.com if you are experiencing issues or need help gaining access.

Pin It on Pinterest

Share This