Cat® Services Commitment — Next‑Day Parts. Two‑Day Repairs.*
Time is the most valuable resource for most of our customers. Maintenance and repairs cause downtime, and downtime can quickly eat away at productivity and profitability. MacAllister Machinery can help protect your time with a Cat® Customer Value Agreement (CVA) and Services Commitment, ensuring you get parts when you need them and service that responds fast.
Our Services Commitment, included with eligible CVAs, provides two commitments backed by CAT® Credit. Covered maintenance and common repair parts available by the next business day1, and For Gold and Silver CVAs, with qualifying service events, service is completed by the committed date or by the second business day after authorization2. If that commitment is not met, you may receive Cat Credits help cover costs3.
Parts Availability Guarantee:
Covered maintenance and common repair parts available by the next business day. If we miss a qualifying commitment, you may receive CAT® Credits. Here’s how it works:
- Get your covered common repair parts by the next day business day1.
- If we’re unable to get them to you on time, you may receive CAT® Credits3.
Equipment Repair Guarantee:
For Gold and Silver CVAs, with qualifying service events, service is completed by the committed date or by the second business day after authorization2. If we miss a qualifying commitment, you may receive CAT® Credits3.
- Scheduling support to help get you into a service appointment quickly.
- Remote diagnostics, when available, to help prepare for your service visit.
- Progress updates so your team stays informed on service status and expected timing.
All equipment will need service and repairs at some point during their operation. When that time comes, a CVA and Services Commitment will help ensure you get the parts and service you need to get you back to work quickly. For a quick breakdown of CVA coverage options at MacAllister, please reference the chart below, or visit our Customer Value Agreements at MacAllister page for a full explanation.
Ready to protect your time? Fill out the form on this page or call us today to request your CVA!
Why Choose a CVA and Services Commitment
- Protected time: Priority scheduling with the next available appointment. Stay on schedule and avoid costly delays.
- Next‑day parts: Applicable maintenance, wear, and repair parts available next day1.
- Stay informed: Get progress updates and pre‑arrival diagnostics so your team knows what is happening and when equipment returns to the job.
- Two‑day repair: CVAs with dealer labor commit to service completion within two business days, or per the agreed completion date, backed by Cat Credits if unmet2.
- Accountability: When commitments are not met, Cat Credits help offset impact3.
Get Your CVA Today
MacAllister Machinery’s Services Commitment safeguards your time and gives owners the power to make every minute count. Prevent costly surprises and get your machines back to work through quick parts delivery, priority service scheduling, and proactive diagnostics and maintenance. Ready to keep every minute working for you? Fill out the form on this page to request your CVA!
Frequently Asked Questions
What is a Customer Value Agreement (CVA)?
A CVA is a flexible ownership plan that bundles planned maintenance, parts availability, and service response commitments to keep equipment ready to work.
Visit our CVA Glossary for a list of related terms, definitions, and explanations of why they matter.
Can I get the Services Commitment Without a CVA?
No, the Services Commitment is not a stand-alone product/service. It is exclusively included with Customer Value Agreements.
What parts qualify for next‑day availability?
Applicable maintenance, wear, and common repair parts. Details vary by model and location — confirm eligibility when you order.
How do Cat Credits work if a commitment is not met?
If the parts commitment is not met, you receive Cat Credits up to $1,000 USD for the value of the late part3. If a qualifying service commitment is not met, you receive a flat $1,000 USD in Cat Credits3. Program terms apply.
What counts as a common repair?
Common repairs are typical, lower‑complexity fixes supported by standard parts. Major or complex repairs may follow different commitments — check with your dealer for specifics.
CVA & Services Commitment Additional Resources